Our priority is to continuously improve the customer experience. After thorough analysis and your feedback, we decided to switch to the Gopass Cashback programme, which offers greater flexibility and easier use of discounts and benefits. We believe this new system will bring you more experiences and benefits for your purchases.

Our existing Gopass points programme will be replaced by the new, more attractive Gopass Cashback loyalty programme. Gopass points are going to be cancelled on 31.10.2024.

Gopass Cashback is a simple and transparent loyalty reward programme. For each purchase, you will receive a certain percentage of the purchase value back in the form of credit, which you can use for future purchases. This system will allow you to use the accumulated credit much more easily to buy products and experiences.

You will see your total goX balance in the goX wallet. The goX balance consists of goX cashback and goX credit and works as internal Gopass currency that can be used to purchase products and services.  

You will receive goX cashback one day after using the respective product, according to your current cashback level. Why only the next day after using the product? Simply because we still want to keep the option of online cancellations of products and services for you, which would not be possible after crediting goX cashback. Cashback on all purchases of refreshments or products in Motion shops will be credited to your goX the day after the purchase, according to your current cashback level.

You will NOT earn goX Cashback if you book accommodation through other portals than gopass.travel or tmrhotels.com and also if buying products and services in resorts of external partners (resorts outside the Tatry mountain resorts holding). If you do not identify yourself with your Gopass account/card when buying a product/service, goX cashback will also not be credited to your account. It will not be possible to retrospectively earn goX cashback on purchases without identification. Sales/special offers in our facilities are also excluded from goX cashback crediting.

You can use goX cashback when purchasing services related to selected resorts through the Gopass programme (online sale) or you can use it when paying in selected establishments (offline sale). Selected establishments where goX cashback can be used will be marked with a sticker.

There are 5 levels. Level 1: START 1.5% goX cashback (0€ - 100€); Level 2: BRONZE 2% goX cashback (101€ - 600€); Level 3: SILVER 3% goX cashback (601€ - 2,500€); Level 4: GOLD 4% goX cashback (2,501€ - 10,000€); Level 5: PLATINUM 5% goX cashback (10,001€ and more). Your level will be determined according to your total spend (purchases).