Gopass Cashback is making things cheaper, and you can save even more than before!
Starting from 1st November 2024, you'll refund between 1,5 - 5% of your purchase value in the form of goX cashback, depending on your level.
In the new Gopass Cashback loyalty programme, you won’t collect points anymore, but you’ll be earning goX. GoX will serve as internal Gopass currency which can be used to purchase products and services offered by Gopass programme partners. You'll be put to a specific cashback level based on the total value of your past Gopass purchases. With each purchase, your total expenditure increases, which could help you move to a higher level with more cashback. From now on, it's much more important to identify yourself with your Gopass when shopping, so that we know which account to credit with the goX cashback.
5 cashback levels
*Estimated conversion rate for calculating total € expenditure: 1€ = 4.5 Zł | 25 Kč*
START 1,5%
Total expenditure up to
100 €
450 Zł
2.500 Kč
100 €
450 Zł
2.500 Kč
BRONZE 2,0%
Total expenditure
101-600 €
451-2.700 Zł
2.501-15.000 Kč
101-600 €
451-2.700 Zł
2.501-15.000 Kč
SILVER 3,0%
Total expenditure
601-2.500 €
2.701-11.250 Zł
15.001-62.500 Kč
601-2.500 €
2.701-11.250 Zł
15.001-62.500 Kč
GOLD 4,0%
Total expenditure
2.501-10.000 €
11.251-45.000 Zł
62.501-250.000 Kč
2.501-10.000 €
11.251-45.000 Zł
62.501-250.000 Kč
PLATINUM 5,0%
Total expenditure over
10.001 €
45.001 Zł
250.001 Kč
10.001 €
45.001 Zł
250.001 Kč
What is offline payment and when do I need to enable it?
For security reasons, you must enable offline payment using the new goX Gopass
currency in your goX wallet before paying in bars, restaurants and shops.
By enabling offline payment, you activate your Gopass card to use goX for a period of 4
hours. Offline payment can be confirmed by entering a PIN code which can be created after
logging into your Gopass account and clicking on the goX wallet tab. The PIN code can be changed
later in your settings. After enabling the payment, your family accounts can also pay with goX,
but only by using their Gopass cards. Offline payment can be disabled after settling your bill.
How and when can I earn goX cashback?
Buying products online via the website or the Gopass APP
GoX cashback can be earned one day after using the respective product, according to your current cashback level. Why only the day after using the product? Simply because we still want to keep the option for you to cancel products and services online, which wouldn't be possible after cashback is credited.
Buying refreshments or products in Motion shops in resorts
Cashback for all purchases of refreshments or products in Motion shops in resorts will be credited to your goX the day after your purchase, according to your current cashback level.
Booking accommodation via Gopass or tmrhotels
When booking accommodation through Gopass or TMR Hotels and logging into your Gopass account, you will receive goX cashback twice. 5% goX cashback of the accommodation price will be credited to your account one day after checking in. Additional 1.5-5% goX cashback, depending on your level, will be credited for the stay, selected products and services purchased while staying at the accommodation establishment one day after you check out. This way, you can save much more while staying at a hotel than before..
Example: You buy a holiday worth 1,000€ through Gopass.
The day after you check in, you will receive 5% of the paid amount, i.e. 50€, as goX cashback. If you treat yourself to additional services while staying at the hotel, such as drinks and a massage worth 100€ in total, you will get other goX cashback according to your level the day after you check out. For example, if you are at the Gold level with 4% goX cashback, your goX cashback credit for the 1,100€ spent (accommodation and services) is 44€. In total, you will receive up to 94€ as goX cashback.
When will I NOT earn cashback??
You will NOT earn cashback for purchases without identifying yourself with your Gopass account/card, not even retroactively. You also won’t earn cashback if you book accommodation through other portals than gopass.travel or tmrhotels.com or if you don’t identify yourself by logging into the Gopass account when purchasing through TMR Hotels.
When is goX cashback on purchases added to the goX wallet?
Cashback can be earned only on purchases when you identify yourself with your Gopass account/card. From now on, it will be even more important to identify yourself with your Gopass when buying something so that we know which account to add goX cashback to.
Resort products |
Day after purchase | Day after use |
|---|---|---|
|
Seasonal products E.g. Gopass SKI Season Pass, Aqua Season Pass |
✔ | |
|
1-day products E.g. 1-day ski pass, cable car ticket, aqua ticket |
✔ | |
|
Multi-day products E.g. 3-day ski pass |
✔ 1 day after product expiration |
|
|
Gastronomy Napr. E.g. buying refreshment in après ski |
✔ | |
|
Motion E.g. ski school, purchased clothes, ski rental, ski service |
✔ |
Hotel products |
Day after check-in 5% on online booking |
Dat after check-out 1.5-5% based on the level |
|---|---|---|
| Buying holidays at TMR Hotels |
✔ Only if booking online via Gopass or TMR Hotels and based on the holiday price |
✔ Based on the holiday price + service and product purchases added to the hotel bill while staying |
Benefits of Gopass Cashback
| Gopass Cashback | Gopass points | |
|---|---|---|
| Immediate use after being credited into the goX wallet | ✔ | ❌ |
| Flexible use instead of specific point offers | ✔ | ❌ |
| Transparent loyalty programme | ✔ | ❌ |
| Greater rewards for loyal clients | ✔ | ❌ |
Frequently asked questions
We look forward to your continued support in the new Gopass Cashback loyalty programme and believe it will bring you more benefits and satisfaction with our services than ever.
Our priority is to continuously improve the customer experience. After a
thorough analysis and your feedback, we have decided to switch to the Gopass Cashback
programme, which offers greater flexibility and easier use of discounts and benefits. We
believe that this new system will bring you more experiences and benefits for your
purchases.
Our existing Gopass points programme will be replaced by the new, more
attractive Gopass Cashback loyalty programme. On 31st October 2024, the Gopass points are
going to be cancelled. From 1st November 2024, the new Gopass Cashback loyalty programme
begins.
Cashback is a simple and transparent loyalty reward programme. For each
purchase, you will receive a certain percentage of the purchase value back in the form of
goX cashback, according to your level. The cashback amount can be used for future purchases.
The system will allow you to use the accumulated goX cashback to buy products and
experiences much more easily.
You will see your total goX balance in the goX wallet. The goX balance
consists of goX cashback and goX credit and works as internal Gopass currency that can be
used to purchase products and services.
You will receive goX cashback one day after using the respective
product, according to your current cashback level. Why only the next day after using the
product? Simply because we still want to keep the option of online cancellations of products
and services for you, which would not be possible after crediting goX cashback. Cashback on
all purchases of refreshments or products in Motion shops will be credited to your goX the
day after the purchase, according to your current cashback level.
You will NOT earn goX Cashback if you book accommodation through other
portals than gopass.travel or tmrhotels.com and also if buying products and services in
resorts of external partners (resorts outside the Tatry mountain resorts holding). If you do
not identify yourself with your Gopass account/card when buying a product/service, goX
cashback will also not be credited to your account. It will not be possible to
retrospectively earn goX cashback on purchases without identification. Sales/special offers
in our facilities are also excluded from goX cashback crediting.
You can use goX cashback when purchasing services related to selected
resorts through the Gopass programme (online sale) or you can use it when paying in selected
establishments (offline sale). Selected establishments where goX cashback can be used will
be marked with a sticker.
There are 5 levels. Level 1: START 1.5% goX cashback (0€ - 100€);
Level 2: BRONZE 2% goX cashback (101€ - 600€); Level 3: SILVER 3% goX cashback (601€ -
2,500€); Level 4: GOLD 4% goX cashback (2,501€ - 10,000€); Level 5: PLATINUM 5% goX
cashback (10,001€ and more). Your level will be determined according to your total spend
(purchases).
You can move to higher goX cashback levels by shopping via the Gopass
Cashback programme or in selected establishments. The levels are detailed in the
question "What are the levels of goX cashback?".
GoX credit is credit obtained after a service cancellation or from
refunds. GoX cashback is earned according to your level of purchasing products and
services.
After logging into your Gopass account and opening your Personal
Zone (by clicking on your first and last name in the top right corner), your goX wallet
will be displayed on the left side of the screen, under your photograph.
After logging into your Gopass account, your goX wallet will show
your goX cashback earned on purchases and goX credit purchased or obtained after service
cancellations. This way, you will know exactly how much of each goX you have.
Yes. In the goX wallet, you will see your goX cashback according to
the currency (EUR, PLN or CZK) if you purchased products to be used in those countries.
If you have not purchased services in other countries, the amount of the respective
currency will be displayed as 0 (zero).
We are preparing this feature, and it will be available to you at
the beginning of 2025.
No, this is not possible. Earned goX cashback can be used to purchase
products and services; it cannot be transferred to a bank account.
Transferring goX cashback from one Gopass account to another is not
possible.
We are sorry, but you will lose the earned goX cashback after
cancelling your Gopass account. Therefore, we recommend that you remain a member of the
Gopass programme and continue to enjoy its benefits.
GoX credit that you obtained after a service cancellation or a refund
can be paid out to an account only if cancelling the respective Gopass account.
GoX cashback will be credited to you the next day after your
purchase.
You will receive the 15% discount in selected establishments as goX
cashback. After you pay your bill in full, 15% of the total amount will be credited to
your goX cashback. When purchasing products and services online, without applying the
discount, goX cashback will be credited to your account according to your level.
When booking accommodation through Gopass or TMR Hotels and logging into your Gopass
account, you will receive goX cashback twice. 5% goX cashback of the accommodation price
will be credited to your account one day after checking in. Additional 1.5-5% goX
cashback, depending on your level, will be credited for the stay, selected products and
services purchased while staying at the accommodation establishment one day after you
check out.
This way, you can save much more while staying at a hotel than before..
Example: You buy a holiday worth 1,000€ through Gopass. The day after you check in, you will receive 5% of the paid amount, i.e. 50€, as goX cashback. If you treat yourself to additional services while staying at the hotel, such as drinks and a massage worth 100€ in total, you will get other goX cashback according to your level the day after you check out. For example, if you are at the Gold level with 4% goX cashback, your goX cashback credit for the 1,100€ spent (accommodation and services) is 44€. In total, you will receive up to 94€ as goX cashback.
Example: You buy a holiday worth 1,000€ through Gopass. The day after you check in, you will receive 5% of the paid amount, i.e. 50€, as goX cashback. If you treat yourself to additional services while staying at the hotel, such as drinks and a massage worth 100€ in total, you will get other goX cashback according to your level the day after you check out. For example, if you are at the Gold level with 4% goX cashback, your goX cashback credit for the 1,100€ spent (accommodation and services) is 44€. In total, you will receive up to 94€ as goX cashback.
The discount calculation when purchasing accommodation is undergoing
a significant change too. Until now, there was a 10% discount only on the accommodation
price when booking accommodation through Gopass. This is changing to 5% of the total
stay price plus an additional 1.5 - 5% on other products and services according to your
goX cashback level. The stay price means the entire paid amount, while the term
accommodation price stands only for the price for lodging without meals, products and
additional services. This way, you can save more than before.
When Gopass accounts are merged, goX is also merged, i.e. goX from the account of the person being assigned to another account will be transferred to the Gopass master account to which the person is being transferred.
Yes. GoX cashback will expire if no purchases linked to your Gopass account are made within two years (1.11.2024 – 31.10.2026 and subsequent two-year periods).
Moving up or down between the levels is always possible. You can move up to a higher level by spending (shopping). If you don’t meet the spending threshold of your current level over the past two years (1.11.2024 – 31.10.2026), you will be downgraded to another level according to your spending as of 1.11.2024.
Yes, but you need to open the web browser on your smartphone and go to www.gopass.travel. When paying with goX, goX payment has to be activated always in advance. This can be done in your Gopass account
Yes, but only if the main account holder allows the goX payment.