Why is my photo required? Is it possible to change it?
Before buying seasonal products, customers are asked to upload a photo of the person they are buying for. This is because these products are personalised and non-transferable.
If you need to update a photo already uploaded to your Gopass account, the main account holder can do so in the personal zone under Profile settings. To update the photo of a family member, go to the Gopass cards section. Click the three dots in the right-hand corner next to the person and select Change photo. The system will prompt you to upload a new profile photo. Then submit the change request for approval. Approval usually takes a few working days.
If you need to update a photo already uploaded to your Gopass account, the main account holder can do so in the personal zone under Profile settings. To update the photo of a family member, go to the Gopass cards section. Click the three dots in the right-hand corner next to the person and select Change photo. The system will prompt you to upload a new profile photo. Then submit the change request for approval. Approval usually takes a few working days.
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