What if I cannot find my purchase in the shopping history?
If you can’t find your purchase, first make sure it was completed successfully – meaning you received a confirmation email and the funds were debited from your bank account or goX wallet. If so, check that you are searching for the correct date of purchase. If all details are correct and you still can’t find your purchase, please contact our customer support by email at info@gopass.sk (SK), info@gopass.cz (CZ), info@gopass.pl (PL) or info@gopass.at (AT).
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