What to do if I have already purchased a service but will not be able to use it?
Yes, cancellations are available for such cases in your Gopass account under My Orders. Select the service to cancel by clicking "Cancel." Only certain unused products are cancellable; if the option isn’t available, the product cannot be cancelled. Based on the type of product, cancellations can be made until the day before validity or even on the validity day (except Mt Lomnický štít tickets). The cancellation fee is 1 EUR/30 CZK/5 PLN (until 11:59 pm the day before) or 5 EUR/150 CZK/25 PLN (until 11:59 am on the validity day). The remaining amount will be credited as goX cashback. Cancellations cannot be processed after 12:00 noon on the day of use. If you have activated a 0 EUR/0 CZK/0 PLN voucher, cancellations are possible only if your goX balance meets the required amount (1 EUR/30 CZK/5 PLN the day before until 11:59 pm or 5 EUR/150 CZK/25 PLN on the validity day until 11:59 am). Seasonal products and most events are non-cancellable.
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