What to do if I have already purchased a service but will not be able to use it?

If the product can be cancelled, you can cancel it yourself in “My Orders” after logging in:

• open the order and click “Cancel product” next to the product (on mobile via the ⋮ icon in the “Options” menu),
• select the persons for whom you are cancelling the ticket – you will see the cancellation fee and the amount to be refunded,
• confirm with the “Confirm cancellation” button.

We always refund the money as goX credit to your goX Wallet, not to your payment card. Cable car tickets and entries to aquaparks and amusement parks can usually be cancelled until 23:59 on the day before the validity date, or on the validity date until 12:00 if you have not used the ticket yet (Lomnický štít tickets cannot be cancelled on the validity date); ski school and rental products only until 23:59 on the day before the validity date. If the “Cancel product” button is not shown, or the product says that cancellation is not possible, the product can no longer be cancelled – for example, the deadline has passed, the ticket has already been used, or it is a season pass, an event, accommodation, or a purchase made at a kiosk or ticket office. For a product you paid €0 for (e.g. from an activated voucher), no fee is charged and you don't need any goX credit to cancel it.