Is there a charge for a product cancellation?

Yes. When you cancel, an administrative fee under the General Terms and Conditions of the Gopass programme is deducted from the refunded amount:

• cancellation no later than 23:59 on the day before the validity date: €1 (resorts in Slovakia and Austria), CZK 30 (Czech Republic), PLN 5 (Poland),
• cancellation on the validity date until 12:00, if you have not used the ticket yet (only cable car tickets except Lomnický štít, and entries to aquaparks and amusement parks): €5 / CZK 150 / PLN 25.

Ski school and rental products can only be cancelled until 23:59 on the day before the validity date. The fee never exceeds the price of the cancelled product, and we refund the rest as goX credit to your goX Wallet within 5–7 working days. If you earned goX cashback for the purchase, we deduct it after the cancellation – first from your cashback balance and any remaining part from your goX credit. The balance of your goX Wallet never blocks a cancellation.