What shall I do if I come to a resort and find out that I have forgotten my Gopass card?

At a water park, you can show your Gopass card on your mobile – download it in your account via “Gopass Cards” › “Gopass card in mobile” › “Download”. For the turnstiles at ski resorts, however, you need your chip Gopass card, because a ski pass cannot be loaded onto the card on your mobile. If you have forgotten it, the resort's customer centre can issue you a new card and transfer your products to it; you pay a fee of 3 EUR / 75 CZK / 15 PLN for the new card and a transfer fee according to the resort's price list. Your original card then stops being valid, because only one chip card can be active. If your ticket has its own QR code (for example, some cable car tickets for hikers), you can pass through the turnstile with it even without the card.