What shall I do if I come to a resort and find out that I have forgotten my Gopass card?

If you are on the way to a water park and have forgotten your Gopass card, download your digital card in your profile in the “Gopass cards” section and show it when entering the park or use your shopping confirmation that was sent to your email after having paid for your ticket. In ski resorts, Gopass keycards are required to pass turnstiles. But if you have forgotten yours, have a substitute keycard issued at a ticket office at EUR 5 / PLN 25 / CZK 150 (EUR 3 / PLN 15 / CZK 75 for the card and EUR 3 / PLN 15 / CZK 100 for loading the ski pass/ticket again). If you have bought a tourist cable car ticket valid in Slovak mountain resorts, you can pass the turnstiles with the QR code that you received by email after having paid.

Didn't find what you were looking for?

Leave us a message and we'll get back to you as soon as possible.

Need to file a complaint?

We'll handle every complaint within 30 days and notify you of the outcome by email.