Am I entitled to compensation if I could not use the product due to restrictions at the resort, and how do I file a complaint?

Entitlement to compensation when operations are restricted (for example, when cable cars are closed) is assessed by the resort operator under its own terms and conditions. If you are still at the resort, contact the resort's customer centre or ticket office directly. Otherwise, send us a complaint – the fastest way is via the Gopass Support Center › “File a complaint” (after logging in), or by email to reklamacia@gopass.sk. Include your order number and a description of the problem, and attach supporting documents. We will handle your complaint within 30 days at the latest and inform you of the outcome by email.