What to do if a card was damaged, lost or if it was misused?

Block a lost, damaged or misused chip Gopass card as soon as possible: in your account, open “Gopass Cards” › “Chip Gopass card” › “I lost my card” and confirm “Block card”; you can block a family member's card the same way. You can also report the loss via the Gopass helpline 0850 122 155 or at the resort's customer centre. If you blocked the card yourself in your account and find it before you add a new one, you can reactivate it via “Unblock card”. A new card is issued at the resort's customer centre for a fee of 3 EUR / 75 CZK / 15 PLN – when it is issued, ask straight away for your products to be transferred from the old card. If you add the new card to your account yourself using the “Add” button, the products from the old card are not moved to it automatically, and you need to visit the customer centre at the resort to have them transferred. No compensation is provided for days skied or services used with the lost card before it was blocked.