What to do if a card was damaged, lost or if it was misused?
You can block your card in your profile under the Gopass Cards tab, in the Lost Card section or by calling the Gopass helpline at 0850 122 155 or the international customer line at +421 220 510 448. A replacement card can then be picked up for a fee at one of our centres and assigned to your Gopass account under the "Gopass Cards" section later. Our staff is also available to assist if needed. Keep your Gopass card secure as TMR is not liable for damages resulting from card loss and subsequent misuse. Each Gopass card is personalised and non-transferable.
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